At NIVEDA, we want you to be happy with every purchase. Please review our policy guidelines carefully before raising a request.
All issues related to your order must be reported to NIVEDA within 24 hours of delivery.
To raise a request, please provide:
Requests submitted after the specified timeline may not be accepted, subject to applicable consumer rights.
Size exchange is available for eligible products, subject to product and size availability. We strongly recommend checking the size chart available on the respective product page before placing your order.
Size exchanges will only be accepted if the product is:
If the requested size is unavailable, an exchange may not be possible.
Returns are available only for eligible products and valid reasons, including situations such as:
All return requests are subject to verification by our team. Products that do not meet the required return conditions may be rejected.
For a return or exchange to be accepted, the product must be returned in its original, unused condition.
NIVEDA reserves the right to reject a return or exchange if the product shows signs of use, damage, or alteration.
For certain products or claims, a complete and continuous unboxing video may be required to verify condition at the time of delivery.
The video should clearly show:
An incomplete or edited video may not be considered sufficient for verification.
For a customer-requested size exchange or change of preference, applicable return and/or reshipping charges may be borne by the customer.
Where the product received is confirmed to be incorrect, damaged or defective due to an issue attributable to NIVEDA, the applicable shipping resolution will be communicated to the customer.
NIVEDA’s standard policy is exchange rather than return/refund for customer preference, change of mind or size selection.
However, where a product is defective, deficient, incorrect, not as advertised/agreed, or otherwise covered by applicable consumer law, NIVEDA will provide the remedy applicable under the circumstances and applicable law.
All returned products for exchange are subject to inspection.
An exchange will be processed only after the returned product is received and verified to meet the applicable exchange conditions.
Products may not be eligible for return or exchange if they:
Certain products may also be excluded due to their nature, communicated on the respective product page.
If you receive a damaged, defective, or incorrect product, please contact NIVEDA within 24 hours of delivery.
Please keep the product, packaging, tags, and other materials intact until your request has been reviewed. Our team may request photographs, videos, or other information to verify the issue.
This policy is intended to establish NIVEDA's return and exchange procedures and does not limit or exclude any rights available to consumers under applicable laws and regulations.
Where applicable, statutory consumer rights will prevail over any conflicting provision of this policy.