Shipping Policy

At NIVEDA, we are committed to delivering your order safely, securely, and within the promised timeframe.

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 2–5 business days, excluding Sundays and public holidays.

During sale periods, festive seasons, or promotional campaigns, processing times may be slightly longer due to increased order volumes.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever applicable.

Delivery Time

Orders are generally delivered within 4–8 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines may vary for remote locations, during adverse weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

NIVEDA may offer free shipping on selected orders, products, locations, or promotional campaigns. Any such offer will be clearly communicated on the website.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided during checkout.

You can also use our Track Order option to check the status of your shipment.

Delivery Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order.

NIVEDA will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to courier issues, weather conditions, operational disruptions, high order volumes, or other circumstances beyond our control.

If your order appears significantly delayed, please contact our customer support team with your order number.

Damaged Package

If your package appears damaged, tampered with, or opened at the time of delivery, please record the issue and contact NIVEDA customer support as soon as possible.

For damaged or incorrect products, photographs and an unboxing video may be requested to process the complaint.

Contact Us

For any shipping-related queries, please contact NIVEDA customer support through the contact details provided on our website.

By placing an order with NIVEDA, you acknowledge and agree to the terms of this Shipping Policy.

Return & Exchange Policy

At NIVEDA, we want you to be happy with your purchase. If you receive an eligible product with a size issue, manufacturing defect, wrong item, or other qualifying issue, you may request an exchange in accordance with this policy.

24-Hour Reporting Window

All issues must be reported to NIVEDA within 24 hours of delivery.

To raise an exchange request, please provide:

• Order Number
• Reason for Exchange
• Clear photographs of the product
• Complete unboxing video, wherever applicable

Requests submitted after the specified timeline may not be accepted, subject to applicable consumer rights.

Size Exchange

Size exchange is available for eligible products, subject to availability.

Before requesting an exchange, we strongly recommend checking the size chart provided on the respective product page.

Exchange requests based solely on a preference for a different size are subject to product availability and the applicable conditions of this policy.

Wrong or Damaged Product

If you receive:

• A wrong product
• A damaged product
• A defective product
• A product with a manufacturing issue
• A product materially different from what was ordered

please contact us within 24 hours of delivery.

Clear photographs and an unboxing video may be required for verification.

Product Condition

Products submitted for exchange must be:

• Unused
• Unwashed
• Unworn
• Free from stains, makeup, perfume, or other marks
• In their original condition
• Returned with original tags, packaging, and accessories, wherever applicable

Products that do not meet these conditions may not be eligible for exchange.

Non-Eligible Products

Certain products may be excluded from exchange due to their nature, hygiene considerations, customization, or other applicable conditions.

Any product-specific exchange restrictions will be mentioned on the respective product page.

Exchange Approval

All exchange requests are subject to verification and approval by NIVEDA.

Once your request is approved, we will provide the necessary instructions for the exchange process.

Exchange availability is subject to stock availability.

Sale & Discounted Products

Products purchased during sale or promotional periods may be subject to specific exchange conditions.

Please check the product page or promotional terms before placing your order.

Refunds

Where a refund is applicable and approved, the refund will be processed according to the payment method and applicable refund terms.

Shipping or other charges, where applicable, may be non-refundable unless the issue is attributable to NIVEDA.

Important

NIVEDA reserves the right to reject exchange requests that do not meet the conditions mentioned in this policy.

Nothing in this policy limits any rights available to consumers under applicable law.

For exchange-related assistance, please contact NIVEDA customer support with your order number.

Frequently Asked Questions

How can I place an order?

Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment to place your order.

What payment methods do you accept?

Available payment methods will be displayed during checkout.

How will I know that my order has been confirmed?

Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.

How long does delivery take?

Orders are generally delivered within 4–8 business days after dispatch. Processing and dispatch generally take 2–5 business days. Delivery times may vary depending on your location and courier service.

How can I track my order?

Once your order is dispatched, tracking details will be shared with you. You can also use the Track Order option available on our website.

Can I change my shipping address after placing an order?

Please contact our customer support team as soon as possible if you need to change your shipping address. Once an order has been dispatched, the address may not be changeable.

Do you offer exchanges?

Yes, exchanges are available on eligible products subject to the conditions of our Return & Exchange Policy and product availability.

How long do I have to report an issue?

All issues must be reported within 24 hours of delivery.

What do I need to provide for an exchange request?

You may be asked to provide:
• Order number
• Reason for exchange
• Clear photographs of the product
• Complete unboxing video, wherever applicable

Can I exchange an item for another size?

Size exchanges are available for eligible products, subject to availability. We recommend checking the size chart before placing your order.

Can I exchange a product after wearing or washing it?

No. Products must generally be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

What if I receive the wrong product?

Contact us within 24 hours of delivery with your order number and clear photographs/videos of the product received. Our team will review the issue and assist you.

What if my product arrives damaged?

Please contact us within 24 hours of delivery. Photographs and an unboxing video may be required for verification.

How do I choose my size?

Please refer to the size chart available on the respective product page before placing your order.

Are the colours shown on the website accurate?

We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting, and device.

Will I receive exactly what is shown in the product images?

We aim to ensure that product images accurately represent the products. Minor variations in colour, texture, or appearance may occur due to photography and screen settings.

How can I contact NIVEDA?

You can contact our customer support team through the contact details provided on our website. Please keep your order number ready when contacting us regarding an existing order.

Where can I read your policies?

You can find our Shipping Policy, Return & Exchange Policy, Privacy Policy, and Terms & Conditions through the policy links available on our website.

Track Your Order

Where's Your Order?

Enter your order details below to check the latest status of your NIVEDA order.

Order Number

Email / Phone Number

[ TRACK ORDER ]

Need Help?

If you are unable to track your order or your tracking information has not been updated, please allow some time for the courier information to refresh.

For further assistance, contact NIVEDA customer support with your order number.
We’ll be happy to help.

Privacy Policy

At NIVEDA, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

Information We Collect

When you browse our website, place an order, create an account, contact us, or otherwise interact with NIVEDA, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Product preferences and purchase history
• Information you provide when contacting customer support
• Device, browser, and website usage information

Payment information may be processed securely through third-party payment service providers. NIVEDA does not need to directly store your complete card or banking credentials.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide order updates
• Process exchanges or refunds
• Respond to customer support requests
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Communicate important information regarding your orders
• Send promotional communications where permitted and where you have provided appropriate consent

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant functionality.

You can manage cookie settings through your browser, although disabling certain cookies may affect website functionality.

Third-Party Service Providers

We may use trusted third-party service providers for services such as:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics
• Customer support
• Marketing and communication

These service providers may process information only as necessary to provide their services to us.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal requirements.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to access, correct, or request deletion of certain information.

To make a privacy-related request, please contact NIVEDA using the contact details provided on our website.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

Policy Updates

NIVEDA may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact NIVEDA through the contact information provided on our website.

Terms & Conditions

Welcome to NIVEDA.

By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website.

1. About the Website

NIVEDA operates this online store to provide customers with fashion and lifestyle products.
We reserve the right to modify, update, suspend, or discontinue any part of the website or its services without prior notice where reasonably necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.
However, minor differences may occur due to photography, lighting, screen settings, manufacturing variations, or other factors.

3. Product Availability

All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or cancel orders where a product becomes unavailable.

4. Pricing

Product prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that pricing information is accurate. In the event of an obvious pricing or technical error, NIVEDA reserves the right to cancel or correct the affected order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.
NIVEDA reserves the right to cancel or refuse an order in circumstances including suspected fraud, pricing errors, product unavailability, incorrect information, or other legitimate reasons.

6. Payment

Orders must be paid using the payment methods available at checkout.
Payments may be processed through third-party payment providers. Additional terms of those providers may apply.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.
Estimated delivery times are provided for guidance and may vary due to circumstances outside NIVEDA's control.

8. Returns & Exchange

Returns and exchanges are governed by our Return & Exchange Policy.
Customers are responsible for reviewing the applicable conditions before placing an order.

9. User Information

You agree to provide accurate and complete information when placing an order or contacting NIVEDA.
You are responsible for ensuring that the information provided by you remains accurate.

10. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website functionality
• Upload malicious software or harmful content
• Copy, reproduce, distribute, or exploit website content without permission
• Use automated systems to misuse or excessively access the website

11. Intellectual Property

All website content, including logos, brand names, photographs, graphics, designs, text, product descriptions, videos, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, or commercially exploit NIVEDA content without prior written permission.

12. Third-Party Services

Our website may contain integrations, links, or services provided by third parties.
NIVEDA is not responsible for the content, availability, policies, or practices of third-party services outside our control.

13. Limitation of Liability

To the extent permitted by applicable law, NIVEDA shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, network interruptions, natural events, or other external circumstances.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

14. Changes to These Terms

NIVEDA may update these Terms & Conditions from time to time.
Changes will become effective when published on this page unless otherwise stated.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

16. Contact Us

For questions regarding these Terms & Conditions, orders, products, or other matters, please contact NIVEDA through the contact information provided on our website.